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Home > WMG > Payment Information > My order has not shipped, why was I charged?
My order has not shipped, why was I charged?
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For security and compliance reasons we do not keep payment information or credit card data on file. Because of this, all orders are charged in full at the time you place your order, including pre order items. This ensures your purchased items are held for shipment as soon as available! 


We are terribly sorry for any inconvenience this may cause! If you would prefer to pay at a later date, we can cancel the order and you can place it closer to the expected ship date of the product(s), however this does not guarantee the item(s) will still be available for purchase at that time. 


If you have any additional questions or would like to put in a request to cancel the order, please contact our support team HERE

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