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Home > WMG > Return/Exchange > What is your returns policy?
What is your returns policy? print icon

 

We offer returns for *most items within 30 days of receipt of shipment. 


REQUIREMENTS

  • Items must be in new condition and returned in proper packaging to ensure resale.
  • CDs, vinyl records, cassettes, and DVDs must be unopened and still in their plastic wrap.
  • Clothing must be unwashed and unworn.

 


 

To initiate a return, please review the following scenarios:

 

UNOPENED/UNUSED ITEMS
If you are returning unused or unopened merchandise, please fill out the form located on the back of your packing list (or the bottom of this page) and send your return to the address below:

 

RETURNS ADDRESS
WMAS eCommerce Returns/Gnarlywood
2081 Faraday Ave,
Carlsbad, CA 92008

 

DEFECTIVE/DAMAGED ITEMS
In the unfortunate case that your items are damaged or defective upon delivery, please contact us HERE to discuss a replacement or refund options. Please include the item name, order number and photo of the damaged item in your email.

 

MADE TO ORDER
If an item says it is Made to Order, we will not be able to cancel, adjust, credit or exchange your order.  These items are ordered and shipped directly from the manufacturer. Should you receive a defective item, please contact us HERE.

 

DIGITAL MEDIA
Due to the nature of digital media, these purchases are not refundable. If you are experiencing problems downloading your digital media, please click HERE to review or Digital Download FAQs.

 

EXCHANGES
We unfortunately do not process exchanges. Please review the above Returns scenarios. Once your return is processed, feel free to come back and place a new order for your replacement item. 

 

RETURN TO SHIPPER
If your order is returned  back to us because of an incorrect address, we will not be able to resend it back to you. The order will be returned to inventory and you will be refunded for the order excluding any previous shipping charges. If you still require the order then you would need to place a new order via the online store using a correct address.

 


 

NON RETURNABLE ITEMS

  • Any apparel item that has obvious signs of use
  • Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
  • Downloadable digital media 
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any product missing the serial number or UPC
  • "Final Sale" items
  • Undergarments
  • Fragrances

 

Please note: Specific products may be non-returnable as well, check product description for details.

 


 

RETURNS REFUND
Credits will be applied to your account within 30 business days after we receive and process your return. 

 

Please note original shipping and handling costs are not refundable and you will be responsible for all costs associated with returning the original shipment. We recommend using a carrier that offers tracking and insurance. 


 

Attachments

WMG_RETURNS.pdf
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